I’ve been using Surpass Hosting since around August 2004. I’ve gone through shared accounts, reseller accounts, and multiple dedicated servers. I’ve been through a lot with this company but overall it’s been an awesome experience.

I started with a simple shared account to host a personal website, but quickly moved into a reseller account so that I could host as many websites as I wanted. I have to say that Surpass Hosting is really what brought me to the internet. I’d been using it like every other person, but once I started making websites everything just exploded.

Most of the websites that I’ve hosted are personal sites: blogs, crazy ideas that I had but never really made them happen, random websites that only I would get. I’ve done a few business sites for other people, and even ran a dedicated server for my work, where we hosted our city’s website and local chamber of commerce.

With Surpass, the support has usually been great. I’ve had a couple of oddities, but every problem I’ve ever had (which were usually created by me) has been solved to my satisfaction in a timely manner. The prices are great for the support and service you receive. Their servers are not oversold like a bunch of other hosts that I’ve used. They place a reasonable amount of clients on their super fast servers, and move people off if the server gets overloaded.

My favorite thing about Surpass Hosting is the community. Surmunity is the awesomest thing that was ever invented. Many of the staff are active in the community, and you can go there for help with any sort of problem. Anything from spam email to tacos, Surmunity is there for you. I’ve been sent an Xbox 360 and sent to Orlando to check out the data center because Surmunity is filled with a bunch of great people.

Of course there are always things in any company that can be improved. One thing I would like to see improved is support tickets. Sometimes all of the people responding to tickets don’t read the entire ticket, causing a delay when they ask for something that was already provided. How the tickets are ordered and run is weird as well (limitation of the software). It would be nice to see a custom written help desk, tailored to exactly what they need. If they integrated their new service status that would be great as well in helping users find out if a server is down, or maybe if their IP was just blocked.

So overall: Surpass rocks, and I expect to continue seeing awesome things out of them. I know they will continue to work on any problems there might be and always try to make the service better. This review is entirely mine, and you’ll see no affiliate codes or anything similar that you might find elsewhere and for other hosts. This was written because I’ve had a great experience.